Shipping & Legal Info
Here at SkullStore we do everything within our power to research and ensure the legality and sustainable sourcing of all of our products. We guarantee that, to the best of our knowledge and verification processes, all items we offer for sale are compliant with the laws of Ontario (our province of operation) in addition to all Canadian and International regulations.
LOST OR DAMAGED PARCELS/SHIPPING INSURANCE:
We hold no responsibility in the event of parcels being lost or damaged at the hands of shipping agents. That being said, we will happily provide any information required to claim whatever shipping insurance was requested. By default, any items sent out via Canada Post (not including items sent "Untracked") will be insured for their default $100CAD.
If you would like to ensure your shipment for more, additional charges will apply. Please add your request in the order notes during checkout. We want nothing more than for you to safely receive (and enjoy) your order.
EXPORTING OUR PRODUCTS:
We are not international lawyers and cannot be expected to know the specific laws of every nation on Earth and state in the USA. As an owner of animal parts, it is your responsibility to ensure that your collections and purchases do not violate any local restrictions. The sales we make are compliant with our local laws and with full intent of legality upon shipping. We still do everything in our power to prevent any issues, including offering many of our products strictly within the borders of Canada. When an order is placed that we know violates some law or regulation, we will have no choice but to cancel the order and offer a refund or store credit towards other items.
When in doubt - just ask! We are always happy to provide you with whatever information we have available to us.
For international customs purposes, all of our items are sterile and openly declared to avoid any issues. We do everything in our power to ensure a speedy and safe arrival of your orders, but the actions of Customs are beyond our control. We cannot be held responsible for any additional fees or complications, including seizure. Export permits may be available for some of our "Canada Only" items for an additional fee. Processing times would apply. Inquire at BuySkulls@gmail.com.
***A 9% RESTOCKING FEE WILL APPLY IF YOU ORDER ITEMS SPECIFICALLY LISTED AS UNAVAILABLE IN YOUR COUNTRY. Alternatively, a giftcard for the entire balance paid in lieu of a deducted refund.***
EXPORTING CITES & PERMITTED ANIMALS:
It is the buyer's responsibility to ensure legality in their own country. Some nations may require CITES import permits to be applied for after our export is approved. We guarantee a legal export from Canada but we are not responsible for items detained by foreign customs or any additional fees that may apply outside of Canada. We suggest contacting your federal wildlife enforcement agency for your local regulations.
Once a CITES Export Permit is approved by the Canadian government, the documents will be provided to the buyer to apply for any needed import permits. If the buyer's government refuses to issue an import permit (and the skull is still in our possession), or if a purchaser grows impatient waiting for permits, we will refund 50% of the purchase price. Items seized by foreign governments will not be refunded.
We are proud to comply with all CITES regulations. We strongly believe in conservation through preservation.
PLEASE NOTE: ALL SALES ARE FINAL.